November 2023
Who are we?
We're Help Me Settle ('we', 'our', 'us') and operate under the name Help Me Settle
We're registered with the UK data protection authority (the Information Commissioner's Office or ICO) under number ZB604360
This notice explains how and why we use your personal information when you use our services
For information about what cookies are and how we use them, please read our Cookie Notice.
Getting in touch
For any questions, please contact us however you prefer:
- email office@helpmesettle.co.uk; or
- write to us at Help Me Settle, 128 City Road, London, EC1V 2NX
We'll respond within a month in line with data protection laws, like the UK GDPR.
Your rights ✅
You have a right to:
- access the personal data we hold about you, or to get a copy of it;
- ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else;
- make us correct inaccurate data;
- ask us to delete your data, though for legal reasons we might not always be able to do it;
- say no to us using your data for direct marketing and in certain circumstances 'legitimate interests', research and statistical reasons;
- withdraw any consent you've given us; and
- ask a member of staff to review an automated decision.
To do any of these things, please get in touch using the details above.
Where we store or send your data 🔒
We may store the data we collect from you outside the UK, or transfer it to organisations outside the UK. When we do this, we make sure that your data is protected and that:
- the Information Commissioner (ICO) has deemed the country or organisation to provide an adequate level of protection for personal data; or
- we've agreed specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
If you'd like more information on how we transfer your personal data out of the UK, please get in touch through in-app chat or by email office@helpmesettle.co.uk
Who we share your data with ⚠️
We use your data in line with our terms and conditions, which includes the potential consequences of third parties using your data. Please refer to "The information we hold about you, and how we use it 👀" section for further information.
How to make a complaint
If you have a complaint about how we use your personal information, please contact us through office@helpmesettle.co.uk and we'll do our best to fix the problem.
If you're still not happy, you can refer your complaint to the ICO's Office, the UK regulator for data protection issues. For more details, visit their website.
Changes to this notice 📝
We'll post any changes to our privacy notice on this page and if they're significant changes we'll let you know by email.