If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz, and one of the team will get back to you as soon as possible. We have a fantastic opportunity for a guest-focused and sales-driven Commercial Team Leader at SEA LIFE Scarborough who can deliver outstanding first impressions to our guests!

First and foremost, you’ll be working on the front-line in our retail and restaurant/kiosk areas, welcoming and greeting guests, managing queues and guest flow, coordinating large groups, as well as selling experiences, guides and other products from our gift shop.

As the team leader, you’ll be a role model for the wider team, buddying up with new team members and providing ongoing mentoring and training to the team, setting an example of what great sales techniques and customer service are.

You’ll support with the daily running of the department, as well as guest complaints and anything that gets in the way of a smooth operation, finding solutions and getting things back on track. You’ll also help drive the success of the sales strategy in retail and ensure staff are actively upselling products at every opportunity.

This is a full-time, permanent role. You’ll be working any 5 days from 7, including working a regular fair share of weekends and bank holidays as required.

Qualifications & Experience

• Loads of experience working in a busy customer-facing environment
• Passionate and able to bring a friendly, confident personality
• Previous Team Leader experience (desirable)
• Strong communication skills
• The ability to drive initiatives, empower and mentor team members to achieve phenomenal results
• The confidence to deal with any day-to-day problems/complaints

Benefits

• Monthly bonus based on guest satisfaction
• 40% off LEGO online
• 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass, giving you and 5 others a Merlin annual pass (Gold edition)
• Employee Assistance Programme
• X2 volunteer days a year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £26,491.00/Yr.

At Merlin, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.