As a Customer Support Engineer, you will be hands-on, helping our customers daily with questions and issues to ensure their needs are met and exceeded. At the same time, you’ll get the chance to spend a considerable amount of time hands-on coding as part of the engineering team building the product. This is a position that combines technical expertise, product development, and intense customer engagement.
Responsibilities
- Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service
- Tech-savvy professional who is able to explain technical information to a non-technical audience
- Strong planning and organisation skills; ability to think critically
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
- Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
- Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
- Work independently to manage projects, meet deadlines, and achieve business goals.
Requirements
- Experience with customer support.
- Experience with at least one of the following: NodeJS, Express, Python, backend or frontend development.
- Knowledge of MySQL and database design.
- Preferred experience in REST API design and development using modern web development frameworks.
- Debugging skills and the ability to troubleshoot complex issues across the tech stack.
- Excellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.
Nice to Haves
- Experience with React and Tailwind CSS for frontend development.
- Familiarity with WebGL and three.js for 3D graphics programming and rendering.
- Experience with containerization using Docker for application deployment and management.
- Experience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.
- Experience with 3D modelling would be a big plus.
Salary
- San Francisco: $70k – $150k
- London: £30k – £65k
- Singapore: $55k – $120k
