This vacancy provides an exciting opportunity for the successful candidate to work in a busy appointments department and be part of the much larger department, which is AHP Central Admin.
Applicants are invited for an Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service, delivering on appointment booking and referral management.
Full-time and part-time roles available.
Main duties of the job
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g scanning, printing, photocopying etc.
- The post holder will be expected to book a high volume of appointments in a timely manner via the Liberty phone system.
- The post holder will provide a comprehensive, efficient admin service for the Adult AHP clinical teams
- To provide a high standard of support to Clinical staff.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive and respond to requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures
- To deal with incoming and outgoing patients and carers
About us
If you are being interviewed, you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated as essential in the person specification, or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale, as well as over 80 other community-based settings and provide care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts' supporting documents.
Over-reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as an HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).
Job description
Job responsibilities
This vacancy provides an exciting opportunity for the successful candidate to work in a busy appointments department and be part of the much larger department, which is AHP Central Admin.
Applicants are invited for an Admin Assistant/Receptionist to provide support to the Adult Allied Health Professionals Central Appointment Service, delivering appointment booking and referral management.
Please contact Michelle Carruthers, Admin Team Lead, on 01388 455200 or by email michellecarruthers@nhs.net to discuss this opportunity or apply in full on NHS Jobs now.
Person Specification
Special Requirements
Essential
- . Ability to travel independently across the County to fulfil the requirements of the post.
- . Present a professional image at all times
Experience
Essential
- . Experience in an administrative role
- providing general provision of administrative duties in a challenging and constantly changing environment
- . Demonstrate Experience in using Microsoft Word
- . Experience in setting up and maintaining office filing systems
- . Experience in planning and organising meetings and taking notes
- . Experience in providing administrative support to a team
Desirable
- . Experience of working within an NHS Environment
Qualifications
Essential
- Good Standard of Education - Minimum of 3 GCSEs (or equivalent) at C Grade or above, including English Language
Desirable
- NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)
Special Skills & Knowledge
Essential
- Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- . IT Skills
- . Ability to use email and maintain and update paper and electronic diaries
- . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- . Ability to use discretion and maintain confidentiality
- . Good interpersonal skills
- . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- . Able to use own initiative to resolve routine queries, in line with departmental procedures.
- . Able to work with minimal supervision following set procedures.
- . Ability to organise and prioritise workload in order to meet deadlines
Desirable
- Knowledge of medical terminology
- System1 experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Click the link below to view the supporting documents.
