Home. There’s no place like it.

And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And we’ve crafted a workplace that feels just as welcoming – where you can bring your ideas, be yourself, and feel right at home.

The Communications and Community team manages internal and external communications, ensuring the business is telling the right story to its various stakeholders across a variety of different channels. 

 We also manage Dunelm’s role in the Communities where its stores and sites operate. This includes various content and events, such as Delivering Joy initiatives, Community Facebook Groups, and the business’s various Charity initiatives, both at the national and local levels. 

We’re the team that connects the dots. From Brand Marketing to Digital Trading, Sustainability to People, we work with just about everyone across the business. Our job? To bring brilliant stories to life and make sure they land with impact.

Whether it’s showing how we’re supporting local communities or how we’re doing our bit for the planet, we help make sure our work as a responsible retailer is joined-up, clear, and compelling.

What you'll be doingarrow down

• You will create, plan, execute, and evaluate the impact of all activations designed to amplify Dunelm’s community presence.
• This role will leverage both online and offline channels to build awareness and advocacy within our local communities and on a national scale, engaging customers and wider stakeholders.
• You will serve as the main point of contact for Dunelm’s charity initiatives, including our national partnership and various other charitable activities.
• Take the lead on all community campaigns by developing a strategy and annual plan to engage colleagues and customers, ensuring widespread understanding and high-quality execution.
• Plan and manage engagement through our Community Facebook Groups—driving interaction with varied content and aligning with other channels where appropriate.
• Build strong stakeholder relationships across the business to maintain a consistent community presence across all digital channels (Social, CRM, Web, Digital, etc.).
• Strive to grow follower numbers and fundraising through colleague and community engagement. Use your social media expertise to continuously evolve the groups, ensuring they remain relevant and embedded in the community.
• Plan and deliver local marketing campaigns for new store openings and refit launches, driving strong footfall on opening day and highlighting Dunelm’s commitment to supporting its local communities.
• Encourage collaboration within the team and across other departments, managing performance and providing coaching.
• Run regular ideation sessions to foster inclusivity and generate a stream of relevant future content aimed at increasing follower numbers and engagement.
• Drive the strategic development of our national charity partnership by creating innovative ways to boost awareness, customer and colleague engagement, fundraising, volunteering, and usage of the charity’s services.
• Manage the Group’s broader charity commitments to ensure strategic allocation of funding to causes that align with our purpose and brand.
• Oversee and develop the Community budget, report against KPIs, and track progress toward fundraising targets.

What we'll look for in you

• Strong understanding and passion for effective Community and Charity engagement, content and channels, recognising how to successfully engage colleagues and customers.
• Experience managing multiple cross-functional stakeholders (internal and external) with competing demands.
• Experience in getting cross-functional initiatives off the ground and successfully delivering them with multiple stakeholders.
• Great communication skills and the ability to win over ‘hearts and minds’ by telling a compelling story.
• Ability to bring new ideas, test them, and convert them into impactful national initiatives.
• Understanding of managing an annual budget.
• Good understanding of basic IT platforms (Microsoft) and ability to learn new platforms associated with the role. 

D&I statement

Dunelm is committed to becoming an inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of age, race, religion, disability, gender or sexual identity, socio-economic background or education.

We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.