We are looking to hire our first IT Operations Specialist to own and deliver both day-to-day IT support and infrastructure projects across our cloud-first, multi-site environment.

You will have end-to-end ownership of IT operations, with responsibility for supporting staff, managing core platforms, and driving technical improvements and will report to our IT Manager .

This is an ideal role for someone who wants to challenge themselves in a fast-paced, growing business and manage our Google Workspace environment, Intune MDM, networking, endpoint security, and RMM tools in order to keep our systems secure, scalable, and user-friendly as we expand. If you like problem-solving and implementing transformative solutions, this role is for you.

What you’ll be doing

• Act as the primary IT contact for staff across London, Oxford, and our international offices, handling day-to-day support and infrastructure tasks.
• Manage and optimise Google Workspace (users, groups, policies, security settings, and integrations)
• Administer and maintain Microsoft Intune MDM, ensuring devices are enrolled, compliant, and secured
• Support and troubleshoot networking across multiple sites (Wi-Fi, switches, firewalls, VPNs, connectivity).
• Improve our endpoint security / antivirus solutions and RMM platforms (monitoring, patching, automation).
• Work with API endpoints to integrate systems, streamline workflows, and enable automation
• Deliver and support new infrastructure and cloud projects (system rollouts, SaaS integrations, migrations, security initiatives).

What we need from you

• A background spanning the 1st line, the 2nd line, and infrastructure support.
• Proven in-house IT Operations experience with ownership of systems and projects.
• Hands-on experience managing Google Workspace.
• Strong knowledge of Microsoft Intune MDM and endpoint management.
• Solid understanding of networking (LAN/WAN, VLANs, VPNs, Wi-Fi, firewalls).
• Familiarity with RMM platforms (Atera, NinjaOne, etc.) and endpoint security tools.
• Experience supporting IT across multiple offices and locations.
• Experience with API endpoints for integrations and automation.
• Excellent problem-solving skills, able to troubleshoot issues independently.
• Ability to balance support work with project delivery.
• Strong communication skills, able to explain technical issues clearly to non-technical colleagues.
• A proactive, self-starter mindset with a desire to improve systems and processes.
• Flexibility to travel occasionally to our Oxford site.
• A collaborative approach, working closely with the IT Manager and wider teams.

What we offer

• £35,000 - £45,000 Salary dependent on experience 
• Private medical insurance
• Gym & wellness benefit with Wellhub
• Hybrid role based in London Bridge, 3 days a week, with lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holiday and generous parental leave & flexible working policies
• Annual company retreat
• Join in the early stages of one of the most promising scale-ups in the healthcare space

Department: IT

Locations: London

Remote status: Hybrid