Are you passionate about making a meaningful impact in the field of healthcare? The British Bone Marrow Registry (currently undergoing a name change to the NHS Stem Cell Donor Registry) is seeking a Business Support Manager, dedicated to continuous improvement, to join our team. In this role, you will drive positive change and optimise our operations while providing crucial business support to our registry services.
You will work closely with cross-functional teams, including medical professionals, data analysts, and IT specialists, to identify areas of improvement within our processes, systems, and overall operational efficiency. Your expertise will contribute to enhancing the quality of our registry services, leading to improved patient outcomes and advancing life-saving treatments.
In addition to driving continuous improvement, you will provide essential business support to ensure smooth operations and effective collaboration. Your role will involve analysing data, identifying trends, and implementing strategies to streamline our internal processes. By joining our dynamic team, you will have the opportunity to make a lasting impact in the field of stem cell transplantation and contribute to the success of the British Bone Marrow Registry's mission to save lives.
The post requires considerable autonomy and initiative, as some of the work will take place remotely/virtually, so this post suits those who are confident in their abilities, happy to ask for guidance when necessary and relish the opportunity to take ownership of their deliverables.
This post is a fixed-term post until the end of March 2026. A key project the post holder will be working on is a review of all BBMR controlled documents (SOP’s, LET’s, MPD’s etc), so significant experience of writing such documents, and experience of NHSBT’s document control QMS, would be a distinct advantage.
Main duties of the job
In this role, you will be responsible for the delivery of all business management for the British Bone Marrow Registry (BBMR) function. Your responsibilities will include:
- Ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management.
- Managing and delivering a variety of projects, focusing on continuous improvement to release capacity and initiatives to deliver process improvements to benefit end users and BBMR colleagues.
- Taking a key role in managing complex and influential relationships, where understanding organisational/functional dynamics, networks of influence and current priorities are essential
- Directing the function to achieve its challenging key performance indicators and donor panel growth targets, and ultimately ensure a positive donor experience and overall improved efficiency/productivity
- Working across organisational boundaries/functions and with other organisations
- Supervising, developing and assuming full line management responsibility for the Donor Retention Officer.
- Deputising for the BBMR Operations & Planning Manager when required
You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice
About You
Experience and Knowledge
- Significant experience in continuous improvement practice and methodology
- Experience in creating business cases, capturing business requirements and benefit management to draft papers/correspondence for the SMT level
- Experience in planning over short/medium/long-term timeframes and adjusting plans and resources accordingly
- Experience in identifying performance trends and root causes of performance issues
- Understanding of UK legislation, e.g. Data Protection, Freedom of Information
- Leadership and management experience
- In-depth knowledge of balanced scorecards and other performance valuation and improvement techniques
- Track record of success in delivering change and project management
- Understanding of other relevant international legislation and standards
- Strong analytical skills and experience in using database/spreadsheet software
Qualifications and Training
- Degree-level qualification or equivalent work-related experience in a related field.
- Master’s degree in business, performance management or equivalent experience to Master's level.
- Demonstrates commitment to own continued professional development (CPD).
- Project management qualificatio,n e.g. PRINCE2.
- Recognised management qualification.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together, we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What we offer:
- £47,810 - £54,710 per annum (in accordance with 2025-2026 pay scales, anticipated to be effective as from August 2025)
- full-time, fixed-term opportunity to join as a Band 7.
- Opportunity to work with a national organisation and be based in Bristol.
- NHSBT promotes flexible working opportunities where the role allows.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and an outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions.
- We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Please view the attached recruitment profil,e which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.
This vacancy will close at 23:59 on Sunda,y 29th June 2025.
Interviews are anticipated to be held on 10th July – subject to confirmation.
For informal enquirie,s please contact: David Winstone, BBMR Operations & Planning Manager at david.winstone@nhsbt.nhs.uk.
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