đ Weâre on a mission to make money work for everyone.
Weâre waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.Â
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!
Weâre not about selling products - we want to solve problems and change lives through Monzo â¤ď¸
Hear from our UK team about what it's like working at Monzo â¨
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London OR UK Remote | đ°ÂŁ45,000 - ÂŁ65,000, Share Options + Benefits | Hear from the teamÂ
âOur Financial Health team
The team's primary goal is to support those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.
đYouâll play a key role by...
It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:Â
- This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvementsÂ
- Helping to deliver a number of strategic changes which consistently lead to good customer outcomes, whilst also protecting Monzo's interests
- Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
- Using qualitative and quantitative data sources to analyse the impact of recent changes, as well as some monitoring of the overall portfolio performance
- As a senior member of the team, you will be supporting the growth and development of more junior team members.
- Working with external partners to ensure they adhere to Monzoâs standards and provide good customer outcomes
- Documenting and using data to ensure the execution of our strategy is in line with expectations, with the right governance, control and monitoring.Â
𤊠Weâd love to hear from you ifâŚ
- You have experience working with external partners, including relationship management and auditingÂ
- You have experience in Collections and recovery strategiesÂ
- You understand the regulatory landscape, including CONC, SYSC, Consumer Duty and the CCA
- You have leadership experience (directly or indirectly), and you are able to drive forward strategic projects
- You can identify, articulate and mitigate risks associated with strategic changes
- You have strong judgment, and can make trade-offs between what is desired with what is feasible
- You have a proven ability to gain approval for proposed business changes
- You are comfortable working in a fast-moving, ambiguous and changing company
- You have experience working cross-functionally with engineering, risk, operations and finance teams
- You are a collaborative, strategic problem solver who loves working hard towards a deadline
- You give customers in financial difficulty the best outcome is at the heart of what you do
Not ticking every box? Thatâs totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, weâre dedicated to creating a diverse and welcoming team. If youâre passionate about this role and keen to learn and grow with us, we encourage you to applyâ even if you donât have everything that's listed just yet. Drop us your application, weâd love to hear from you!
đWhatâs in it for you
đ°ÂŁ45,000 - ÂŁ65,000, Share Options
đThis role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)Â
â°We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.Â
đÂŁ1,000 learning budget each year to use on books, training courses and conferences.
đĄWe will set you up to work from home; all employees are given MacBooks, and for fully remote workers, we will provide extra support for your work-from-home setup.Â
â Plus lots more! Read our full list of benefits.
đ The application journey has 3 key steps
- Initial Interview with the Hiring ManagerÂ
- Role Specific InterviewÂ
- Behavioural InterviewÂ
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!Â
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Youâll hear from us throughout the application process, but if youâve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if thereâs anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
Weâll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you donât miss out.Â
#LI-TP2
Equal opportunities for everyone
Diversity and inclusion are a priority for us, and weâre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weâre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, the 2024 Diversity and Inclusion Report and the 2024 Gender Pay Gap Report.
Weâre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at the application stage đ