Division – Data, Technology & Innovation 

Department – Technology Resilience  

Salary - National (Edinburgh and Leeds) ranging from £49,600 to £74,400 and London £54,500 to £81,600 per annum (salary offered will be based on skills and experience) 

About the FCA  

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA. 

The team  

The Change Management team sits within the Technology Resilience function of the Data, Technology & Innovation (DTI) department. Comprising four members, including the Change Lead, the team is part of the central Service Management group.  

Reporting to the Senior Service Manager, you will work alongside peers in Service Desk, Configuration Management and Problem Management, occasionally covering absences. The team is responsible for defining, managing and operating IT Change Management processes to protect live services while enabling efficient change. The role involves both leadership and hands-on support, ensuring alignment with ITIL best practices and supporting broader Service Operations activities. 

What will you be doing? 

• Providing strategic leadership and direction for Change Management, aligning processes with FCA objectives and championing best practices across Technology 
• Leading and managing a team of Change Analysts, ensuring high performance, development and collaboration aligned with organisational values 
• Ensuring all IT changes comply with policy, reduce risk to business services and are executed with appropriate governance and oversight 
• Acting as a key escalation point and ambassador for Change Management, promoting strong relationships with the business and third-party suppliers 
• Chairing CAB and e-CAB meetings, managing issues and supporting change scheduling for major projects and critical initiatives 
• Driving continuous improvement by identifying opportunities, making contributions to Communities of Practice and maintaining up-to-date documentation and reporting 

What will you get from the role? 

• Exposure to a multi-supplier environment with a diverse range of technologies 
• The chance to be part of a dynamic and collaborative Service Operations team 
• An opportunity to shape the future of Change and Configuration Management practices 
• A leadership role with real influence over process development and service resilience 

Which skills are required? 

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme, Click Here.) 

Minimum 

• Proven experience in an operational Change and Configuration Management role, with previous team management responsibility 
• Strong working knowledge of both cloud platforms (e.g. Office 365, AWS) and traditional on-premises technologies 
• ITIL v3 or v4 Foundation certification (or higher) 

Essential 

• Experience working in Agile or DevOps environments, including integrating change practices into CI/CD pipelines 
• In-depth expertise in Change Management processes, ideally within large, standards-based corporate environments 
• ITIL-accredited with broad Service Management experience and strong understanding of Change interdependencies across BAU, projects and programmes 
• Technically proficient with the ability to interpret and assess technical change documentation 
• Experience working within multi-supplier service delivery and multi-sourced IT supply chain models 

Desirable 

• ITIL Service Transition certification and practical experience in Service Design and industry best practice Change and Configuration Management 
• Strong understanding of risk management within IT Service Management and project governance, ideally with PRINCE2 or similar project methodology training 
• Experience managing supplier obligations in complex, high-profile and innovative IT environments 
• Familiarity with ServiceNow and discovery tools within enterprise IT service operations 

Our Values & Diversity 

We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that respects their individual strengths, views and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation. 

Within the workplace, you will have access to various employee resource groups which aim to promote and achieve a healthy work/life balance and support our diversity ambitions. 

Did you know? 50% of our Executive Committee were the first in their family to attend university. 

Benefits of working at the FCA 

• 25 days holiday per year plus bank holidays 
• Hybrid working (work from home up to 60% of your time) 
• Private healthcare with Bupa   
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age, up to 12% a month once you reach age 35)   
• Life assurance of eight times your basic salary   
• Income protection   

We also have a competitive, flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly, including working part-time, staggered hours and job shares.  We can’t promise to give you exactly what you want, but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA 

Application Support 

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.  

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below, and they will be happy to discuss this further with you. 

Useful Information and Timeline  

• This role is graded as Corporate Lead Associate - Level 6 
• Advert Closing Date: Midnight 21st May (please submit your application by 11.59 pm 20th May)    
• CV Review/Shortlist: 21st May – 22nd May 
• First Round Case Study Assessment: W/C 26th May  
• Competency Based Interview: W/C 2nd June 

Your recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.  

Got a question? 

If you are interested in learning more about the role, please contact:   

Recruiter- sonika.suryadevara@fca.org.uk 

Applications must be submitted through our online portal. Applications sent via email will not be accepted.