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HMRC is the UK’s tax, payments, and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Job description

RIS Intelligence Services functions include: Intelligence Acquisition, Co-ordination and Exchange The foundation and core of Intelligence Services delivery model from the National Co-ordination Unit (NCU) providing 24/7/365-day cover to provide intelligence, information, and operational support to all HMRC, other government departments and law enforcement agencies both domestically and overseas, through to the Gateway Exchange Team (GET) and Intelligence Bureau (IB) who provide more than 35,000 intelligence reports per annum in support of criminal investigations by external law enforcement partners and the Fraud Reporting Gateway (FRG) who receive and process over 150,000 contacts per year from members of the public reporting allegations of suspected tax evasion and customs fraud. Specialist Intelligence Function Responsible for exploring and developing new and innovative ways of identifying emerging threats and exploiting intelligence in partnership with wider teams. Includes Internet Intelligence Investigators (III) exploiting social media and other online platforms to support civil and criminal investigations and the Police Systems Hub (PSH) who updates and manages on behalf of HMRC records on the Police National Computer ( PNC), the Police National Database (PND) flagging and Organised Crime Group Mapping (OCGM) teams. RIS Intelligence Corporate Centre (RICC) who underpin the whole of RIS Intelligence, by providing assurance and oversight to the Intelligence Deputy Director across a range of corporate functions including all Intelligence finances, with a current budget of £71m. The successful candidates will be joining HMRC’s Intelligence Services as it embarks on a transformation programme and will undertake one of the following roles:

Fraud Reporting Gateway Officer:

Assessing the value of the intelligence received against HMRC administered Taxes and external law enforcement partners such as the Police and NCA.   Identifying relevant intelligence and preparing intelligence for dissemination. Including operating the HMRC Fraud Hotline, which is open from 09:00 to 17:00, Monday to Friday You will provide technical advice and support to AO staff, which may include live telephone calls or written-based allegations, complex queries, or guidance on duty of care, policy or law.

You will ensure we deliver the best quality service possible by assuring your team’s work and assessing and mitigating risks. Providing feedback to the team AOs and supporting team manager to address any performance issues or areas of concern.  

Gateway Exchange Team:

Mentoring colleagues to support, develop and deliver quality information packages in line with legal gateways, policies and customer requirements within agreed timescales. Assuring information packages and providing feedback to colleagues to ensure quality standards are maintained, and identifying opportunities for continuous improvement of our processes.   Assisting in the work management of all requests received.  This may also include the gathering of information from various databases and sources. Reviewing requests to make sure they comply with relevant gateway criteria and are in line with GDPR, DPA and Human Rights Act. Ensuring all data/ information provided complies with HMRC's Data Security Guidance. Maintaining good relationships with colleagues, managers and external partners.  Providing guidance and assistance to LEAs in the making of a request for information and acting as a point of contact for them.

Person specification

Key Responsibilities

The responsibilities may include, but are not limited to:

• Supporting the HO managers to effectively manage the running of the teams.
• Supporting the AO grades with technical advice and decision making, and being a visible leader.
• Quality Assurance responsibility for AO activity, including feedback and development.
• Development of quality intelligence products, via the production and dissemination of Intelligence Reports and Information Packages, on individuals and/or organisations for criminal and/or civil intervention by HMRC and external Law Enforcement Partners.
• Requirement to work flexibly, take initiative and be able to organise and adapt your own workload to support priority projects/cases.
• You will be expected to play an active role in the day to day running, resource planning and development of the Team and undertake any other leadership tasks as directed by Management.
• You will be working in a continuous improvement environment, working closely with others to share ideas and improve processes.

These roles include customer facing positions that requires office attendance. The Fraud Hotline is operational Monday to Friday between 9-5. You will be required to support the service by regularly attending the office between these hours in line with business needs.

Essential Criteria

• Evidence of taking responsibility for own actions and performance, using initiative to improve team performance /quality and deliver quality customer service.
• Role modelling effective behaviours, communicating openly and honestly with the ability to engage, motivate and support others.
• Have excellent communication, stakeholder management and customer service skills with the ability to establish and develop productive relationships with internal and external customers/partners.
• Proven track record of delivering sustainable results under pressure, in a fast-paced, complex and often ambiguous environment.

The role may involve travel, including overnight stays for training and development.

Desirable Criteria 

• Recent knowledge and evidence of working within either the Criminal Justice or Tax compliance environment would be advantageous, however training is available. We may use this in a tie break situation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing

Benefits

Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. 

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. 

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family-friendly policies.
• Personal support.
• Coaching and development. 

To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply 

As part of the application process, you will be asked to provide the following: 

• A name-blind CV including your job history, qualifications and previous experiences. Your CV should be no more than 500 words and should provide details of up to your last 5 roles and include a brief description of:- • Roles and responsibilities • Skills and experience • Key achievements/Deliverables • Qualifications.
• A 750-word personal statement. Your personal statement should demonstrate how you meet the essential criteria set out in the person specification. Include examples of what you have done and how you achieved it with impacts and outcomes. 

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview. 

Further details around what this will entail are listed on the application form. 

We acknowledge that AI can assist you in your application. Find our guidelines here. 

Sift 

In the event of a large number of applications being received, an initial sift may be held on the Personal Statement.

At full sight, your CV will be assessed, with the successful candidates being invited to interview.  

We may also raise the score required at any stage of the process if we receive a high number of applications. 

Interview 

During the panel interview, you will be assessed on Experience, Behaviours and strength-based questions.  

This is an example of a strengths-based question. 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” 

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link.

Sift and interview dates to be confirmed. 

Eligibility 

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen, but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording, for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List 

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account. 

Criminal Record Check 

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. 

Merit List 

After the interview, merit lists will be created for each location advertised within the vacancy. If you are successful at the interview, you will be placed on the merit list for any locations you have expressed an interest in. Appointments from each merit list will be made in strict merit order.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a change to be made so that you can make your application, you should: 

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Additional Security Information 

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years of UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Important information for existing HMRC contractual homeworkers 

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions 

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. 

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty, had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against the government.

New entrants will join at the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is a security check (opens in a new window). See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply for further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name: risrecruitmentservice@hmrc.gov.uk
• Email: risrecruitmentservice@hmrc.gov.uk

Recruitment team

• Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

UPDATED - Combined TC and OGD Pay English - July 2024(docx, 129kB)

Telerau ac Amodau, a Chyflog Adrannau Eraill o’r Llywodraeth - Cymraeg - Gorffennaf 2024(docx, 115kB)