At HMRC, we are committed to transforming the way we operate to encourage customers to self-serve and make the best use of our online services and become a modern tax authority. Our ambition drives us towards enhancing customer satisfaction, increasing productivity, and ensuring compliance through simplification. A pivotal element in this journey is providing a seamless, omni-channel digital experience for UK taxpayers. We run a vast 24/7 operation and have one of the largest and most complex IT estates in the UK. We continually modernise and update this to keep pace with changing technology and to ensure it remains fit for the future.

HMRC Change Delivery Group is an incredibly exciting place to take the next steps in your career.  HMRC is at the forefront of government transformation; as one of the largest departments, with a critical public purpose, we have a challenging portfolio of transformation to deliver over the next few years. Programme Directors will play a key role in leading programmes that are an integral part of this transformation. 

Job description

A Programme Director is responsible for the day to day running of the Programme and successful delivery of the Programme outcomes. This role involves directing the end-to-end digital transformation of services, to provide excellent customer services and high levels of compliance while also driving productivity and efficiency.  The successful candidate will work closely with business stakeholders to implement changes seamlessly into operations and compliance teams, ensuring the delivery of benefits and driving innovation. ​

The successful candidate will:​

• Lead programmes in line with expectations from the Senior Responsible Owner (SRO) and Change Delivery Group Director to achieve the programme's intended outcomes within time and cost.​
• Work in close collaboration with business stakeholders to land changes into the operations and compliance teams and ensure that the benefits are delivered.​
• Lead multi-functional teams to ensure outcomes meet business and customer needs.​
• Continue to develop the iterative delivery model using proven techniques, including Agile, supporting wider HMRC colleagues to adapt processes and ways of working to become more agile in their approach.​
• Ensure that the programme delivers against policy objectives, meets Ministerial aims, minimises error and fraud and is easy and low-cost to operate for both HMRC and customers
• Provide a single point of contact with senior colleagues across HMRC and wider government on the direction and performance of the programme​
• Develop the team, identifying roles and skills required, especially noting the challenging digital, commercial and complex supplier nature of the projects​
• Champion the government project delivery professional standards and ensure that these standards are firmly embedded into your programme team​
• As a Senior Civil Servant, demonstrate a strong personal contribution to the running, performance and reputation of not just Change Delivery but HMRC and the Civil Service. ​
• Line manage your team, including a corporate responsibility for Diversity & Inclusion (D&I), and the development of an inclusive workplace culture, increasing the capability and engagement of teams

Person specification

We are seeking experienced leaders and project professionals who are committed to cultivating inclusion within teams, giving them what they need to develop, who are financially astute and have a strong track record of successful delivery in large-scale, major change programmes. We want to hear from candidates with a real passion for project delivery and the role that this important profession plays within a large, complex and high-profile national body. The successful applicants will need to demonstrate relevant experience and effective delivery of the following essential criteria.​

Essential Criteria  ​

• Experience in leading large-scale digital transformation/channel shift programmes or complex technology programmes, including the ability to shape strategy, navigate complex organisational systems and drive significant system changes to achieve outcomes. ​
• Proficiency in Agile delivery methodologies and software development lifecycles.  ​
• Experience in managing senior stakeholders with diverse needs and requirements. Ability to communicate complex information clearly and effectively. ​
• Experience of shaping, leading, and managing large complex transformations and finding new, creative ways of delivering value.​
• Demonstrated ability to create and lead high-performing teams, constructing and executing strategies for transformational change across an organisation.​
• Strong understanding of programme governance principles and practices, including risk management, issue resolution, and dependency management. Experience in developing and managing robust business cases and ensuring compliance with financial and regulatory requirements.

Benefits

Alongside your salary of £76,000, HM Revenue and Customs contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Selection process details

This campaign is being managed by HMRC’s Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Tuesday, 22nd April and must include:​

• A CV detailing your career history, key responsibilities and achievements, accounting for any employment gaps within the last two years.
• A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.​

Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.​

For all campaign queries, including assistance with your application or if you need to discuss a reasonable adjustment, please contact Dale Robinson, Talent Acquisition Partner at scs.resourcing@hmrc.gov.uk

Assessment​

If shortlisted, you will take part in the following assessments:​

• Staff Engagement Exercise – a presentation and Q&A with a representative staff group from across HMRC.​

Assessments are designed to support the panel’s decision-making and highlight areas for further exploration at the interview and do not result in a pass or fail decision. ​

Interview​

You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).​

Interviews are expected to take place in person at 100 Parliament Street, London, SW1A 2BQ.​

Security Clearance​

Please note, the successful applicant will undergo basic pre-employment checks. You will be expected to undergo or hold CTC clearance for 100 Parliament Street.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role, you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family-friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply for further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name: Dale Robinson
• Email: scs.resourcing@hmrc.gov.uk

Recruitment team

• Email: scs.resourcing@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the requirements of the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Attachments

Programme Directors Candidate Pack(pdf, 886kB)

Privacy Notice Executive Recruitment(pdf, 196kB)