As a Senior Account Manager at Demica, you will be responsible for managing and expanding relationships with our largest and most strategic enterprise customers; these are regional & global banks. You’ll work closely with executive stakeholders, drive customer success, and identify new revenue opportunities to maximize account growth. This role requires a strong blend of strategic thinking, consultative sales expertise, and relationship management.

What you'll do

Account Management & Growth:

• Develop deep, long-term relationships with enterprise customers, serving as their primary point of contact.
• Create and execute strategic account plans to drive adoption, retention, and expansion.
• Identify upsell and cross-sell opportunities, collaborating with Sales, Customer Success, and Product teams.
• Conduct regular business reviews with C-level executives and decision-makers to align our solutions with their business goals.

Adoption & Retention:

• Ensure customers achieve measurable ROI with our platform, proactively addressing challenges.
• Act as a trusted advisor, providing insights and best practices to optimize product usage.
• Work closely with Customer Success and Support teams to ensure high satisfaction and retention rates. 

Revenue & Renewals:

• Own the end-to-end renewal process, negotiating multi-year contracts and pricing strategies.
• Forecast revenue growth opportunities within assigned enterprise accounts.
• Mitigate churn risk by identifying early warning signs and implementing retention strategies. 

Cross-functional Collaboration:

• Partner with Sales, Marketing, and Product teams to influence roadmap decisions based on customer feedback.
• Collaborate with Professional Services to drive seamless customer implementations.
• Represent the voice of the customer internally to advocate for their needs and ensure long-term

Who you are

• As a guide, a Senior Account Manager at Demica will typically have 8+ years of experience in enterprise account management, customer success, or sales within a SaaS company.  
• Proven track record of managing banking clients on a global scale.
• Strong executive presence with the ability to influence C-level stakeholders.
• Experience in complex deal negotiation, contract management, and revenue forecasting.
• Deep understanding of SaaS business models, enterprise procurement, and customer lifecycle management.
• Excellent analytical, communication, and problem-solving skills.
• Proficiency in CRM and customer success platforms (Salesforce, Gainsight, etc.).

In addition to the above, you will be a great fit for the role if you have the below:

• Background in strategic consulting or enterprise solutions selling.
• Industry experience in trade finance or similar financial products.
• Previous experience managing Fortune 500 or global enterprise accounts.
• Familiarity with enterprise SaaS metrics like NRR, GRR, LTV, and CAC.

Sourcing Model

Recruitment at Demica works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Demica does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

About Demica

We are a market-leading fintech, powering the trade finance programmes of the world’s largest trade banks and corporations. Demica’s proposition is simple: our intuitive, cloud-based platform enables financial institutions and corporates to automate and scale their working capital solutions.   Today, we have over US$40bn of Assets under Administration (AUA)* on our platform across the full spectrum of working capital products. Funded by a diverse range of banks and institutional investors, these programmes enable companies to strengthen their supply chains and redeploy capital to drive growth.