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HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group delivers in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

CDPO sets the direction and strategy for product development and oversees the product lifecycle, ensuring the business and CDIO are working together. Our purpose is to provide cost-effective, reliable products and services, enabling our customers to accelerate their productivity through automation, innovation and efficient delivery in support of HMRC objectives.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from people from all backgrounds with the experience and skills needed to perform this role.

In the Delivery Management profession, we are passionate about our teams and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads.

Job description

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer). You will be working on one of HMRC's priority programmes and projects that will align with HMRC's strategic direction and CDIO’s IT strategy. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Key Responsibilities As an IT Delivery Manager, you will be responsible for: • The end-to-end delivery of one or more medium to large-scale IT projects. • Production and management of end-to-end IT delivery plans and status reports. • Identification, management and escalation of IT risks, issues and dependencies. • Raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners. • Financial forecasting and tracking of all project expenditure • Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the business. • Applying your experience/understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting. • Line management of Associate IT Delivery Managers. • Removing blockers for successful delivery. • Coaching team members, CDIO and HMRC stakeholders in Agile or Delivery Management • Being an active member of the Delivery Manager community. • Using variety of team forming, norming and storming techniques to build self-sufficient and empowered teams. • Creating a team environment that fosters success and self-organisation. • Working closely with Product Managers, Delivery Managers or project managers collaboratively to ensure delivery of the products is aligned with the project scope, requirements, and timeline constraints

Person specification

Essential Criteria:

The successful candidate will need to demonstrate practical knowledge and experience in the following: • Delivering medium to large-scale technical or IT-enabled business change projects against a backdrop of large-scale organisational change. • Excellent communication and collaboration skills. • Operating across tight & complex governance frameworks and a sound knowledge of risk & cost management. • Building and maintaining strong working relationships with stakeholders facilitating collaboration in order to achieve successful outcomes for the business. • Project Governance including creating and managing a project plan and tracking risks/issues/dependencies. • Commercial awareness, including managing and monitoring project costs and budgets, and the ability to effectively challenge external suppliers to ensure the best service and value for money. • Utilising both Agile and Waterfall methodologies.

Desirable Criteria:

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• HMRC recognised project management tools and methodologies • Previous experience in the HMRC IT end-to-end change lifecycle. • Evidence of playing a key role in influencing strategic decision-making and demonstrating an understanding of strategic consequences of IT decisions. • A recognised or a willingness to work towards Delivery Management qualifications such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP).

Desirable criteria are not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at the interview.

Benefits

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family-friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

As part of the application process, you will be asked to provide the following:

• A name-blind CV. Your CV will be scored.
• A 500-word Personal Statement.

Your 500-word Personal Statement should demonstrate your experience, how you meet the essential criteria, and why you feel you are suitable for the role.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Further details about what this will entail are listed on the application form.

We acknowledge that AI can assist you in your application. Find our guidelines here.

Sift

A sift will be carried out on your CV and Personal Statement, with the successful candidates being invited to interview.

Your desirable criteria statement will not be scored and will only be used in the event of a tiebreak.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Interview

During the panel interview, your experience will be assessed.

Interviews will take place via video call.

Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording, for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of Ex-Offenders Policy.

Merit List

After the interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Excellence Team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further in the recruitment process. For instance, you may need wheelchair access at the interview, or if you’re deaf, a Language Service Professional.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance at the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer-facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurately spoken English and/or Welsh where required.

Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless an explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert. A

Applicants who are successful at the interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against the government.

New entrants will join on the minimum of the pay band.

Please note that if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name: Shehzad Qasim
• Email: shehzad.qasim@hmrc.gov.uk

Recruitment team

• Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

Attachments

Combined TC and OGD Pay - English - July 2024(docx, 129kB)