We are looking for a proactive and client-focused Client Delivery Specialist to ensure seamless service delivery and exceptional client experiences. In this role, you will orchestrate end-to-end processes, engage with stakeholders, and drive continuous improvement to streamline and enhance efficiency. You will play a key role in client onboarding, risk management, and regulatory compliance, ensuring clients are ready to transact as quickly and smoothly as possible.

Key Responsibilities

Client Engagement & Service Excellence

• Act as a trusted service partner, working closely with Relationship Managers (RMs), Product Sales, and Operations to resolve client issues efficiently.
• Ensure a seamless client experience by managing end-to-end onboarding and due diligence (CDD) processes and managing existing clients
• Drive automation and process improvement to enhance operational efficiency.
• Deliver high-quality support for clients' channel activation, pre-transactional queries, and training.

Risk & Compliance Management

• Conduct Client Due Diligence (CDD) reviews and regulatory onboarding (FATCA, CRS).
• Monitor client account activity to ensure transactions align with business profiles.
• Identify, escalate, and mitigate risk and compliance issues.
• Ensure adherence to banking regulations, policies, and internal controls.

Process & Governance

• Oversee documentation accuracy and data confidentiality.
• Work with internal teams to ensure alignment between business priorities and client management.
• Provide insights and recommendations for streamlining and automating workflows.
• Ensure adherence to first-time-right principles and quality service standards.

Skills and Qualifications

Skills & Expertise

• Strong ability to build client relationships and engage stakeholders effectively.
• Excellent problem-solving, analytical, and decision-making skills.
• Ability to work independently, manage multiple priorities, and meet tight deadlines.
• Strong written and verbal communication skills in English.
• Knowledge of regulatory frameworks, AML, and risk management principles.
• Proficiency in business processes, data management, and reporting tools.
• Previous KYC experience preferred

Qualifications

• Degree in Business, Finance, Banking, or a related field (or equivalent experience).
• Risk & AML certification (as required by Bank policy).
• Experience in corporate banking, client relationship management, or operations is a plus.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents, and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good, is achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long-term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off includes annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity across our teams, business functions and geographies - everyone feels respected and can realise their full potential.