The Resourcing & Capability Team deliver efficient and effective resource management and capability development to enable people to achieve their full potential and maximise resource utilisation.
This role is responsible for the day-to-day resource management processes, including headcount forecasting, controls and role end dates; approval and implementation of requested HR changes; supporting senior stakeholders with the use of SmartCore to ensure records of current staff allocation are maintained; managing staff recruitment/contracting through TfL Recruitment and Commercial in line with the Resourcing Strategy to support delivery and functional lead requirements. You’ll have a proven ability to problem solve and promote and communicate ideas at all levels, including senior management, and you possess a keen attention to detail.
Key Accountabilities • Support and maintain SmartCore, our resourcing tool, for relevant business areas to forecast demand for the short, medium and longer term. • Assist in the coordination of resourcing plans with Resource and Capability Development Managers to ensure the effective utilisation of labour and skills across various business areas • Manage the authorisation process for contract extensions and support managers in these processes. • Administering the recruitment process for permanent and temporary staff, and providing progress updates to managers, including analysing and interpreting data relating to resource skill profiling, perm/agency ratios and cost. • Administering the procurement of consultant resources, services and associated contractual processes and subsequent invoicing through collaboration with managers, Commercial and Finance • Assist in the identification of trends in workforce composition. Monitor metrics and key performance indicators in collaboration with the Analytics & Information Manager to enable the continuous improvement of resource management capability • Support the development of function-specific training needs analysis and associated development plan on behalf of the relevant Functional Lead • Support the management of all staff competency records to ensure compliance with the needs of TfL Governance and external regulatory requirements • Support the management of all associated SAP records and change approvals for the appropriate delivery area, managing organisation structure changes and maintaining accurate and consistent organisation charts. • Administering the recruitment process on behalf of the business, providing progress updates to managers. • Ensuring that all requests from business areas are entered and actioned for Headcount Controls, as per the local process.
Skills, Knowledge & Experience Skills • Good influencing and organisation skills to manage and embed Resource Management methodology and process in support of delivery of high-risk, value and complex projects and work items • Excellent communication skills, both orally and in writing, with the ability to effectively and proactively interact with people at all levels across the organisation and externally • Specific technical skills include: • Good knowledge of relevant software such as Excel and Visio • Attention to detail • Problem-solving • Stakeholder Management
Knowledge • Academic qualification demonstrating numerical and analytical capability • Good knowledge of Excel and Visio • Understanding of the project lifecycle and the different roles required • Knowledge of resourcing and recruitment processes • Knowledge of relevant industry and HR regulations and standards, including confidentiality and data protection requirements that apply to the processing of staff information. • Knowledge of SAP systems (desirable)
Experience • Demonstrable experience in resource management and planning in a matrix environment, complex multi-functional and matrix organisations • Experience in administering staff recruitment processes • Experience in using Excel for recording, running queries and reporting of detailed information for all levels across the organisation • Experience using Visio for the creation of org charts • Awareness of strategic workforce planning
Equality, Diversity, and Inclusion Statement We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability-confident employer who guarantees an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process Please apply using a two-page CV and a cover letter. Word (.docx) format preferred and does not include any photographs or images. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV and cover letter reflect the requirements of the role you are applying for.
Additional Information The closing date for applications is Tuesday, 7th January 2025 @ 23:59
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
• Final salary pension scheme • Free travel for you on the TfL network • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket • 30 days annual leave plus public and bank holidays • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow. • Private healthcare discounted scheme (optional) • Tax-efficient cycle-to-work programme • Retail, health, leisure and travel offers • Discounted Eurostar travel
