As an IT Support Technician, you will be the backbone of our technology operations, ensuring seamless and efficient use of hardware and software for our team. Your primary responsibilities will involve troubleshooting and resolving technical issues, performing system updates, and providing exceptional customer service to end-users.
Main duties of the job
You will collaborate with other IT professionals to maintain network security, manage user accounts, and optimize system performance.
Your role is essential in keeping our digital infrastructure robust, secure, and up-to-date, allowing our organization to thrive in a tech-driven world. You will also play a pivotal role in supporting company wide projects on new software to improve services and internal processes.
About us
Alliance for Better Care CIC is a GP Federation that unites 83 NHS GP practices across 22 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues, as well as their patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.
Our strength lies not just in our ability to connect all areas of primary care but also in the way we support and strengthen the role primary care plays in the rest of the system. We're a bridge between our practices and the wider healthcare network.
We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
More about our organisation: www.allianceforbettercare.org
Our Values:
- We innovate - If we can do something better, we should.
- We are honest - Even when it is difficult.
- We care - And put the patient first.
- We are inclusive - We listen, and we act.
- We deliver - And we are known to like a challenge!
Job Description
Job Responsibilities
Primary duties and areas of responsibility
- Provide desk-side and remote-based end-user support to troubleshoot issues and problems with equipment and/or systems, including repairing and replacing equipment as necessary.
- Installing, configuring, monitoring and maintaining computer hardware, software, systems, networks and printers.
- Setting up and administrating user accounts to systems in line with HR requests as well as completing user access audits across systems.
- Supporting projects as instructed by the Digital Transformation Manager and Management Team.
- To support the rollout of new software across the business. Maintaining and updating technical documentation as required. #
- Ensuring all logs for equipment and software are maintained.
Person Specification
Qualifications
Essential
- Evidence of continued professional development relevant to the role
- Valid UK Drivers License
Desirable
- IT-specific qualification
Experience
Essential
- Experience of successfully delivering IT or system support
- Proficiency in Microsoft three-six-five suite of products Including but not limited to Microsoft Teams, Outlook, Word, Excel, OneDrive and SharePoint
- Experience configuring Windows Eleven for business use
- Experience in computer repair
Desirable
- Knowledge of Microsoft Entra ID and Microsoft Intune
Skills and abilities
Essential
- Experience in working with Microsoft systems, including Microsoft Teams, Outlook, Word and Excel
- Ability to work autonomously
- Organisation and systematic approach to work
- High level of written and oral communication skills
- Strong problem-solving abilities
- Ability to work well in a team environment
- Understanding of IT security principles
Desirable
- Experienced in using Salesforce, Microsoft Entra ID, Microsoft Intune, ITSM Software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Alliance for Better Care CIC
Address
Horley Health Hub
120 Victoria Road
Horley
Surrey
RH1 1EB
Click the link below to view the supporting documents.
