The Asset Operations Revenue & Licensing Team protect circa £10M of TfL budgets per annum. This is an opportunity to work in a pivotal team that recovers rechargeable income from third parties for a range of operational and engineering services, and protects budgets through a civil claims recovery/ defence operation.
Job Purpose This role supports Asset Operations in gathering network intelligence and performing operational tasks to assist in the delivery of a network capable of increasing customer satisfaction. This role is also responsible for updating systems and processing data and work orders. Surface Transport operates 24 hours per day, 7 days per week, so you need to be prepared to work outside of core office hours on an exceptional basis by mutual agreement. In these instances Time Off In Lieu (TOIL) will be applicable.
Job Overview • This role has a data and systems focus on Recharging Costs, Claims Cost Recovery and Defence and collaborating with internal and external stakeholders. • Support the delivery and management of inspections by keeping accurate records and carrying out site inspections. • Responsible for entering, collecting and the collation of data relating to safety, quality, performance and delivery of operational works. • Assist in checking the accuracy and completeness of asset inventory data and reports produced by the team to ensure consistency and required standards are being met. • Responsible for providing, receiving, checking and ultimately the storing of documents relating to operating activities including licensing, third party claims, enforcement notices and asset testing. • Arrange, administer and assist in the preparation and running of team meetings, presentations and the dissemination of information to all teams in asset operations. • Carries out administrative duties relating to updating systems and processing of data and work orders ensuring all tasks are completed in a timely manner and are to the highest standard. • Support the Operations team in managing operational activities by carrying out site inspections, enforcement activities, undertaking systems tests and gathering network intelligence. • Measures works undertaken by the supply chain to ensure works are delivered to time, cost and quality.
Skills, Knowledge & Experience Skills Please refer to AMD's skills framework and the level descriptions • Information Management and Reporting (including Data ) – Awareness • Attention to detail – Awareness • Business document production (includes Word processing, Spreadsheets and presentations) – Awareness • Understanding Customer Needs - Awareness • Customer Engagement - Awareness
Knowledge • Educated to GCSE standard or equivalent and / or qualification in a highways/asset management related subject • Basic knowledge of London Wide Surface Transport Network • Understanding of asset management systems or another relational database
Experience • Previous administrative experience, including minute taking and subsequent production of notes/reports. • Experience of a range of business systems. • Experience of stakeholder engagement, internal and external. • Experience of working in a high pace, high pressure operational environment.
Equality, Diversity, and Inclusion statement We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process Please apply using a two-page CV and a covering letter. Word (.docx) format preferred and do not include any photographs or images. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV and cover letter reflects the requirements of the role you are applying for.
Additional Information The closing date for applications is Tuesday 31st December 2024 @ 23.59
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
• Final salary pension scheme • Free travel for you on the TfL network • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket • 30 days annual leave plus public and bank holidays • TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow. • Private healthcare discounted scheme (optional) • Tax-efficient cycle-to-work programme • Retail, health, leisure and travel offers • Discounted Eurostar travel
