This is an amazing opportunity for someone to join our growing Customer Transformation & Operations – Resource Planning team, primarily specialising in the production of accurate strategic forecasting of demand across the Operations function.

You’ll work with our key stakeholders to understand and demonstrate our resource requirements and costs against the context of internal targets and the external market, whilst identifying opportunities and supporting the development and execution of our strategies.

What you’ll be doing

• Focusing on a variety of Customer Service KPIs and supporting the Leadership team in achieving business objectives.
• Creating, maintaining and presenting demand and resource plans to key leadership stakeholders to facilitate business decision making and identify key risks and opportunities.
• Collaborating with senior management across CT&O and the wider business, technical stakeholders in Customer Value, Strategy, Risk, Marketing, Finance, Commercial, and GBI.
• Chairing resource forums with key stakeholders, providing good quality and thought-provoking material that ensures we have the right people in the right place at the right time.
• Owning and managing end-to-end action plans, ensuring key milestones are achieved.
• Understanding the financial services products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational 3data landscape.
• Playing a significant role in helping the business deliver against their Commercial plans, customer service, and cost ambitions.  

We need you to have

• Good knowledge of relevant Microsoft software, including Power BI, Teams, Excel, PowerPoint, and Word.
• Experienced at using data to inform commercial and strategic decisions, analyse trends, explain performance, and make recommendations to senior stakeholders in the business.
• Previous experience of working in a fast-paced environment with tight deadlines whilst delivering with quality and accuracy.
• Ability to logically and accurately analyse and interpret data.
• Excellent communication and presentation skills, with the ability to convey complex messages and ideas to both technical and non-technical audiences at all levels of the organisation.
• A proven understanding of financial services, products and distribution channels, supported by operational knowledge of organisational systems, processes, and the wider organisational data landscape.
• Capability to deputise for the Resource Planning Manager.

It’s a bonus if you have, but it's not essential.

• Working experience in workforce management tools and analytical tools to develop future forecasts.
• Advanced Excel skills.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around; you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk about flexible working with you.

Say hello to Virgin Money. We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together, we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now, the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.