This is a fantastic opportunity to join our Invoice team within Virgin Money Business Bank. We provide a wide range of business customers with working capital support to aid cash flow and growth.  You will play a key role in keeping the bank safe and supporting our existing Invoice Finance customers and Invoice Finance Relationship Managers. If you’re passionate about providing great service and willing to do what it takes to make our customers happy, please read on.

What you’ll be doing

• Assisting Invoice Finance Relationship Managers with the onboarding of new Invoice Finance customers.
• Timely and accurate processing of CHAPS and currency payments and dealing with general administration relating to Invoice Finance facilities.
• Processing customers month end sales ledger reconciliation returns as part of our wider risk management strategy to keep us safe.  
• Calculating and updating reserves to ensure accurate funding is available to our customers.
• Interacting with customers for prompt query resolution.
• Challenge, improve and streamline existing processes.
• Handling multiple tasks and prioritising workload.
• Interacting with various bank teams (Payment Operations & Finance).

We need you to have

• Experience or knowledge of Invoice Finance Operations.
• Knowledge of key invoice finance risk areas and debt security. 
• Strong analytical skills.
• Ability to learn quickly and to work as part of a team.
• Experience in dealing directly with customers.
• Diligence & accuracy.
• Be a self-starter, well-organised and able to work independently on complex tasks and deliver high-quality results.
• Ability to work in a fast-paced change environment.

It’s a bonus if you have, but not essential

• Relevant Industry qualifications, e.g., UK Finance Asset Based Lending certification (foundation/certificate level).
• Good knowledge of Lenvi ‘Riskfactor’ Risk Analytics System.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around; you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk about flexible working with you.

Say hello to Virgin Money. We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with.  We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer-centric culture means that we're able to do banking differently, and by innovating and working together, we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com

Now, the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.