As the UK's largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work. As an IT Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate, including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement. You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs. This is a fully remote role that involves regular travel to InHealth sites. Travel will primarily be across East Anglia, Essex, and London, so a driving license is essential for the role.

Main duties of the job

What you will do: Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk. Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided. Perform on-site maintenance visits at sites across the InHealth estate as part of a scheduled pre-emptive maintenance plan. Provide out-of-hours support coverage to respond to major incidents on a rota basis. Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams. Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies. Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Job description

Job Responsibilities

As the UK's largest specialist provider of diagnostic and healthcare solutions, our Digital team at InHealth continues to grow to support our expanding range of services. Our Digital team is second to none, and InHealth is proud to be a great place to work. 

As an IT Support Engineer, you will provide technical support to the IT Service Manager through the management and resolution of incidents & requests across the entire InHealth estate including, but not limited to, WAN, LAN, clinical modality connectivity, desktop/laptop infrastructure & detailed project delivery involvement.

You will deliver a first-class service to InHealth users and clients of InHealth IT via on-site visits where required and off-site remote assistance, ensuring all incidents and requests are delivered to agreed SLAs.

This a fully remote role with regular travel to InHealth sites. Travel will primarily be across East Anglia, Essex and London Areas, a driving license is essential for the role.

What you will do:

• Responsible, as part of a team, for the resolution of all incidents and requests from InHealth end users logged through the service desk.
• Process, log, diagnose and resolve calls from InHealth end users using the telephony, hardware and software solutions provided.
• Perform on-site maintenance visits at sites across the InHealth estate as part of a scheduled pre-emptive maintenance plan.
• Provide out-of-hours support coverage to respond to major incidents on a rota basis.
• Test all deployments, replacements and/or repairs undertaken thoroughly, ensuring approval from off-site teams.
• Build relationships with key clinical and operational stakeholders to ensure IT remain engaged with operational plans and strategies.
• Provide hands-on assistance to project managers as required in relation to site installations, refurbishments or decommissions.

About you:

• 3 years plus experience in an IT support role within an organisation with a user base exceeding 800.
• Experience installing, configuring and diagnosing issues with Cisco hardware firewalls, switches, and routers.
• Experience in system troubleshooting and diagnosis techniques, Telnet/Ping and use of VNC.
• CAT5 and CAT6 cabling.
• Full UK Driving License
• Capacity for travel across the UK.
• Participate in Out of Hours cover and Weekend cover on a rota basis.
• Strong organisational skills and capacity to manage own workload to achieve success.
• Confident communicator with the ability to influence at all levels.

You will have knowledge of:

• Windows server technologies, including AD, GPO, DNS, DHCP
• Microsoft Desktop technologies and operating systems Win 7 & 10
• Networking principles and protocols, including TCP/IP
• Networking diagnostic tools such as Telnet and Ping
• Endpoint encryption technologies, including McAfee ePO
• SCCM

IND01

Person Specification

Qualifications

Essential

• Please see Job Description

Desirable

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Experience

Essential

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Desirable

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Additional Criteria

Essential

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Desirable

• Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

InHealth Group

Address

Erf Way

Middlewich

CW10 0QJ