Please note:

Applying for this role means you have read and understood this advert and any associated links.

This campaign is to recruit to a waitlist for permanent opportunities as they arise. We will be offering roles on an ongoing basis over the next year. 

We will not consider sponsoring a visa or issuing a Certificate of Sponsorship for this role. We are unable to offer advice on any Visa and Immigration cases.   

Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.

Please note that candidates who are currently on our waitlist are not eligible to apply for this campaign.  

Organisation - CPOS (Compliance, Policing, Operations and Security) 

Position Type – Part-Time (Days) Shifts will be Thursday- Saturday- 15:30- 23:00hrs.

Contract Type – Permanent 

Grade – Operational

Salary: £19,204, rising to £21,430 after 1 year (including a non-consolidated shift allowance of up to 15%)

The closing date for applications is Sunday, 29th December @ 23:59hrs.

Location: You could be based anywhere in the Greater London area, depending on business requirements.

The Role Compliance, Policing Operations and Security (CPOS) is responsible for enforcement, compliance, policing and security and community safety across TfL. Our work contributes to keeping our transport network safe and secure, improving passenger confidence, and ensuring that the rules and regulations are enforced in a fair and proportionate manner.

CPOS Operations provides a professional, highly visible compliance and enforcement service across the breadth of TfL services. This could mean working on any of our modes - at our bus stations, our train stations, on the underground and rail network, on our buses or across the Taxi and Private Hire industry. As an Operations Officer, you will be providing a reassuring, visible presence, enforcing the rules and the regulations of our services. In addition, you may also carry out further specific enforcement, such as carrying out vehicle checks, issuing parking tickets, or checking passengers’ tickets on our bus network.  All Operations Officers are trained to tackle anti-social behaviour and work-related violence and aggression on our network,

You will be the sort of person who welcomes a challenge, shows strong resilience and someone who can keep calm when those around you are not. You will be confident, firm, assertive, empathetic, and polite when dealing with difficult individuals. We will require you to be proactive and not afraid to get involved to support our staff and passengers when situations have the potential to escalate. Most of all, you will be the sort of person who wants to make a real difference, contributing to making our network a safe environment for all of our users.

This role has a varied shift pattern, which may include working a shift pattern covering weekends, nights, and bank holidays.

Key Accountabilities

• Providing high levels of customer service to members of the public and the users of TfL services
• Carrying out enforcement and compliance activity across specified modes of transport, i.e., London Buses, London Underground, Trams, Ferry Services and Taxi & Private Hire Routine patrol of the TfL Network and responding to incidents under the guidance and direction of the CPOS Resource & Deployment Centre
• Reporting safety concerns and breaches, ensuring positive action is taken to reduce and mitigate risks.
• Identifying potential compliance and enforcement issues and submitting relevant intelligence reports
• Responsible use of delegated authority activities, such as Community Safety Accreditation Scheme (CSAS), Railway Safety Accreditation Scheme (RSAS) and bye-law enforcement
• Attending court to provide evidence (when required and training provided)

 Skills, Knowledge & Experience

• Good communication skills - verbal and written across all levels.
• Ability to defuse potentially difficult situations.
• Resilience with the ability to remain positive in difficult situations.
• Willingness and desire to develop new skills and knowledge.
• Ability to build effective working relationships at all levels, internally and externally.
• Ability to use initiative and sound judgment, make informed decisions or recommendations and work under pressure.
• Competent in the use of mobile devices and computers.
• Working in an operational environment, preferably in on-network enforcement and compliance roles, is desirable but not essential.
• Experience of working in roles and dealing with difficult situations is desirable, for example police officers, PCSO’s, Prison Officers, Security etc. although this is not essential as full training will be given.

Application processes The tests will be sent out via panpowered.com (Talogy). You will have 7 days (168 hours) in which to complete from the date and time it was sent. If you have not received the email within 48 hours of applying (excluding weekends), please check your junk/spam emails. If you are unable to locate your invite, please contact the Recruitment Team on the contact details provided at the bottom of this job description.

No extensions will be granted, therefore If you are unable to complete your test within the 7 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 7 days of receiving the email, you will be automatically removed from the process.

Please note: If you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

The final stage will consist of a face-to-face interview in London.

Assessment Process The recruitment process consists of 3 stages. You will need to pass each stage to progress to the next:

Stage 1: Online Application form and screening questions

Stage 2: Online Tests

Stage 3: Assessment centre consisting of competency and scenario-based interview.

Please note it will take 10-14 days after the final assessment event to hear the outcome.

Attending an Assessment Centre

Please note: If you do not attend your scheduled assessment centre you will not be permitted to rebook another assessment. In addition, you are required to bring your proof or right to work to your assessment centre. Failure to bring these documents on the day will result in you being turned away and you will be withdrawn from the campaign. Full details of what you need to bring will be detailed in your interview confirmation.

Campaign Timetable The campaign is running to a very specific delivery timescale as determined by the business, and there will only be enough slots for the number of candidates invited. Dates for the

Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available, please check again the following day. You are therefore encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.

Candidate Charter You can download a copy of the Candidate Charter here.

This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.

Reasonable Adjustment Process If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email, which you will need to bring to your assessment. If you fail to bring this on the day, your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.

Please note: The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Please take the time to read the Disability Charter here.

Notice of Cancellation We require you to give a minimum of 48 hours’ notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.

Please note: There are only enough assessment slots for the number of candidates invited, therefore if you are unable to attend on your scheduled day, you will be placed on a waiting list in case a cancellation arises. We would therefore encourage you to check if you can make an appointment before booking. Subsequent cancellation will lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.

Feedback Due to the volume of applications, we are unable to provide any feedback.

Important Information:

Vetting The role requires the Community Safety Accreditation Scheme (CSAS) & Railway Safety Accreditation Scheme (RSAS) authority. This means that all Operations Officers will be police vetted to Non-Police Personnel Vetting Level 2 with Counter Terrorism Check (NPPV2/Full).

More information regarding vetting can be found here - https://www.college.police.uk/app/professional-standards/vetting

You will be required to maintain your vetting status throughout your employment, this includes renewals which presently take place on a 3 yearly cycle or to a frequency as determined by the police service. If, for any reason, you are unable to maintain your vetting status, your employment will be terminated.

The vetting process will commence before you start the role. It is important to be aware that the vetting process includes detailed checks, including but not limited to checks related to:

• Financial history
• Family members’ criminal history (or other police intelligence about this matter)
• The criminal history (or other police intelligence about this matter) of everyone living at the same address as you.
• Your own criminal history (or other police intelligence about this matter)
• Any civil convictions
• Any driving offences
• Counter Terrorism Check

You should also be aware that the Rehabilitation of Offenders Act 1974 does not apply to police vetting, this means that any criminal history or civil conviction history will be considered by the MPS in reaching a decision.

For the purpose of the vetting, you will be required to demonstrate evidence that you have been a UK resident for a minimum of 3 years.

Training

You will complete 16 weeks classroom training which will aim to give you all the knowledge and skills required to begin your career as an Operations Officer.

Following your initial training you will work a variety of shifts across our network, where you will work alongside experienced officers, this will help you put your training into practice and further develop your skills and knowledge.

During training, you will:

• Be continually assessed against our values.
• Study the rules and regulations of our diverse network to help equip you with the legal knowledge required to carry out enforcement.
• Be required to pass several knowledge tests.
• Undertake scenario-based exercises and pass these.
• Learn how to use our systems and equipment.
• Complete on-street assessments
• Pass all mandatory training such as personal safety training, first aid, etc.

Annual leave will not be approved during your 16-week training period unless in exceptional or unforeseen circumstances.

Candidates who do not pass the training will have their offer of employment terminated. The probation period is 12 months.

TfL Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

•  Final salary pension scheme
•  Free travel for you on the TfL network
•  Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home and interest-free loan
• 30 days annual leave (Pro-rata dependent on role) plus public and bank holidays.
• Tax-efficient cycle-to-work programme
• Retail, health, leisure, and travel offers.
• Discounted Eurostar travel

To be eligible for this vacancy, you must be:

• 18 years old and over and be eligible to work in the UK.
• Need to have been resident in the UK for at least 3 years prior to the date of application.

Further information

Due to the expected high response rate, we reserve the right to close this campaign earlier than the published closing date once we have a suitable pool of applicants.

Please note:

• Applicants who carry out the role of a Special Constable would be expected to resign from that position if successful due to the CSAS / RSAS accreditation.
• Applicants who hold a Taxi or Private Hire vehicle licence would be required to rescind the licence.

Contacting Us

If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email HighVolumeCampaigns@tfl.gov.uk

Appointment to post Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.

We will not consider sponsoring a visa or issuing a Certificate of Sponsorship for this role. We are unable to offer advice on any Visa and Immigration cases.   

Equality and Diversity

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability-confident employer who guarantees an interview with any disabled candidate who meets all the essential criteria.