above and beyondStarting salary: £23,205 Hybrid - Glasgow
At HSBC Mortgages we are currently looking for those who have a passion for helping customer and strive to provide a superior service. This is a full-time role. Mortgage and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!
You will play a key role in our department, having the right conversations to fully understand customer needs. It’s all about taking personal ownership of each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivity to maintain our reputation and drive confidence in our mortgage products and services. Answering calls from our customers with a variety of queries about their mortgage journey. This could be starting out on the property ladder or adding to an existing mortgage.
As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.
What will I be doing?
• Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships • Adhere to call processes, procedures and guidelines • Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way • The role holder will be responsible for delivering operational key performance metrics • Bringing a good sense of fun and humour to the role is essential too
Our Mortgage team are open between 8:00 am and 9:00 pm*, Monday to Saturday and Sunday 9:00 am to 6:00 pm. There is ample onsite parking. Due to COVID-19, our opening hours are currently 8:00 am-8:00 pm, Monday to Saturday, and Sunday, 9:00 am to 5:00 pm. This is being reviewed regularly.
No formal qualifications are required for the role. We are looking for people who are driven and want to succeed in their role. Within Mortgages and HSBC there is scope for you to progress in your career through the business. We want those who have a passion for helping customer and strive to provide a superior service.
The role holder should have the following skills and experience:
• Ability to work in a fast-paced environment • Excellent communication skills • Effective problem-solving ability
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible so that everyone can be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
