London from £46,000 to £57,400 (depending on experience)

National from £41,800 to £52,200 (depending on experience)

Are you interested in work, which is dynamic, high impact and makes a real difference to people’s lives?

We are recruiting for a Supervisor to join the Consumer Finance Directorate at the FCA, offering the chance to make a difference to the 40 million consumers of financial products and the stability of our economy.

We welcome candidates with financial sector or regulatory expertise, but this is not essential. What matters is that you have ability to use your curiosity and drive to identify harms and take appropriate steps to address them to ensure that the right outcome is achieved for consumers.

The Credit & Debt Services team supervises a wide range of firms across three portfolios: Credit Reference Agencies, Debt Advice, Debt Collections, Purchase and Administration. Our work is focussed towards driving improvements for consumers and the portfolios at a time of considerable change in the UK’s financial sector including helping tackle the ongoing impacts of the cost-of-living. Our priority is to ensure consumer interests are central to the firms within each of our portfolios. We expect customers to be treated fairly and be able to get affordable products and services that meet their needs.

The role will give you the opportunity to build excellent stakeholder, investigative and project management skills, taking action that improves the way firms in Consumer Finance operate ultimately delivering better outcomes for consumers. We are looking for people with sound judgement and investigative/diagnostic skills and experiences and welcome applications from a full range of backgrounds and industries.

What you will be doing

• Review and analyse information and data collected from firms to help assess a firm's business model and identify risks that could cause harm to consumers
• Support our work in suggesting ways to solve problems identified within firms and the wider credit markets
• Draft clear and concise correspondence to firms and internal stakeholders
• Develop constructive working relationships with colleagues and communicate effectively with team members about the progress of tasks
• Ensure internal record management systems are up to date and compliant with our protocols
• Contribute to the continuous improvement of internal processes by suggesting changes that result in better outcomes and efficient use of resources
• Help to embed and oversee the implementation of the new consumer duty

What will you get from the role?

• Work on the front line of the protection of UK customers
• Develop skills and capabilities within a regulated environment, able to assess and quantify risk and develop appropriate strategies to stop the risk happening
• Learn and develop a deep understanding of relevant legislation and how it applies to regulated firms
• Build excellent stakeholder, investigative and project management skills
• Work within a dynamic and innovative team, contributing to wider divisional and FCA wide opportunities

Core benefits that you will receive as standard are:  

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa  
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  
• Income protection  

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.  

The skills and experience you will have 

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

Minimum

• Experience of retail lending/consumer finance or regulatory expertise
• Experience of assessing and analysing information and presenting

Essential

• Managing your time effectively and using sound judgement to achieve results across priority issues and in a high-pressure environment
• Ability to demonstrate that you take ownership of problems and drive forward pragmatic action-based solutions
• Ability to prepare papers ahead of firm meetings, prepare briefing notes to internal stakeholders and engage effectively with firms in writing to support delivery of good consumer outcomes
• Experience of identifying the business model, financial or regulatory risks posed by firms, the consumer harms which might result from these risks and appropriate tools for mitigation
• An understanding and experience of dealing with issues impacting consumers in vulnerable circumstances
• Work collaboratively and inclusively with colleagues from different perspectives and backgrounds across a portfolio of projects and workstreams
• Build and maintain strong and effective relationships with colleagues and with key contacts
• Experience of the regulatory framework including handbook rules and guidance

About the FCA   

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.  

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Associate - Regulatory role.   

Flexible working

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we won’t judge you for asking.       

Multi-location

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information  

Applications for this role close at 23:59 on 3rd November 2024

This role is graded as Associate – Regulatory (Level 8)

What to expect from our interview process  

All applications will be reviewed once the advert has closed. Shortlisted candidates will be invited for a case study. If you are successful at the case study stage, you will progress to an interview.

Got a question?    

If you are interested in learning more about the role please contact:

For Internal applicants, please contact Cheryl Cheung at cheryl.cheung@fca.org.uk

For External applicants, please contact Aaron Ward at aaron.ward@fca.org.uk

Application support  

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.  

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible. 

Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.