Heathrow Express is seeking a Commercial Insights Analyst to join our dynamic team. In this role, you will be responsible for analysing data and providing actionable insights to support business decisions, enhance revenue performance, and drive commercial growth. You will work closely with cross-functional teams, including marketing, finance, operations, and support the commercial leadership team in business planning. Additionally, you will perform product analysis and modelling to support regular reporting and ensure the business remains agile in its decision-making.

Your role will involve

• Helped plan and deliver key commercial strategies to ensure continued growth and performance.
• Analysing and presenting data and drawing key insights to share with both expert and non-expert audiences. For example, reviewing key passenger behaviour trends and making recommendations to improve commercial performance.
• Manage pricing systems and implement offers and pricing changes when appropriate.
• Track/review the commercial performance of all sales channels, including the Ticket Vending Machines, Contactless, Digital, B2B, and frontline teams. Ensuring rail industry ticketing standards are met through regular audits.
• Testing business assumptions and suggesting improvements by providing key stakeholders with consistent and useful sales and channel data to inform of actual and forecasted performance.

These skills are essential

• Highly numerate with strong commercial awareness and thinking
• Experience in modelling commercial data
• Strong skills in Excel, PowerPoint, Tableau and Power BI
• Complex problem-solving skills, particularly in relation to large data sets
• Working with large amounts of data, translating this into presentable material
• Knowledge or experience in the travel, rail, or aviation industry

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About us

This is your chance to build a career as an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.

Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.

We are a close-knit team that proudly works together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.

We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we can take you.

Our rewards

As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that but when you get here, we’ll support you in growing your skills and helping you reach your full potential.