How should global money work? How do you take a complex, stressful experience and make it simple and even calming? How do you challenge the way it’s always been done? 

How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now, we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

Job Description

What you’ll be doing

You’ll be working with our Consumer and Business Onboarding teams, translating customer insights into experiences that help people get started with Wise and our products. You'll also be part of the Content Guild, and will regularly collaborate with the content community across the company.

You’ll contribute by:

• Using your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love  
• Influencing your team, increasing customer-centeredness, and creativity, and improving content quality  
• Getting to know our customers, building empathy and a deep understanding of their needs  
• Partnering with designers from other squads to help build a single, seamless experience for customers

This role will give you the opportunity to:

• Own content projects from end-to-end  
• Deliver impact and ship work you’re proud of  
• Elevate content quality — defining what good looks like in the squad, then helping deliver it  
• Be part of a positive change in the world. We’re fixing a broken, greedy system and putting people and businesses in control of their money.  

Qualifications

You are:

• An accomplished Staff Content Designer with extensive experience shipping world-class products
• Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment  
• Adept at managing multiple stakeholders and prioritising key work
• Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment
• Quality-focused, and know how to collaborate cross-functionally to deliver it
• A trusted partner, building effective relationships with your peers across the business
• Highly empathetic, both to customers and the people you work with

Additional Information

Heads up, this probably isn’t for you if 

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.  

You’re not comfortable navigating complexity and working in a fast-paced environment

For everyone, everywhere. We're people building money without borders  — without judgment or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise, visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.