We’re looking for an experienced senior marketer or campaign manager to join our team at City Hall, ensuring all Londoners are aware of the Mayor of London’s work and how to participate in their city.

As a Senior Campaign Lead, you’ll plan and manage integrated campaigns and communications projects. Our team leads on exciting and important campaigns for the city, working to make London greener, safer, fairer and more prosperous. You’ll lead on campaigns tackling priority issues for Londoners such as violence against women and girls, housing and homelessness, equality, diversity and social integration, and economic prosperity.

We’re looking for an all-round marketing campaign manager - you’ll be skilled at running integrated campaigns using the full channel mix and developing insight driven strategies. Experience working with agencies (creative, media, public relations and research) is desired, and you should be confident managing projects across teams and dealing with senior stakeholders, external partners and sponsors. You’ll also have experience engaging diverse and underrepresented communities through cost-effective, inclusive and creative communications.

 If you’re enthusiastic, passionate about running great campaigns and a strong communicator, this could be a perfect opportunity for you.

Principal accountabilities

• Develop and deliver GLA integrated marketing and communications campaigns ensuring that all work contributes to the GLA’s business objectives as well as the Marketing and Communications strategic objectives on raising awareness, increasing engagement and delivering access to our work for Londoners. The scope of work will vary in size from small short-term projects to longer term strategic initiatives.
• Take a rigorous approach to campaign planning and management, ensuring that objectives are clearly defined and appropriate performance management processes are in place, propositions are based on consumer behaviour and need, appropriate channel strategies, online and offline are defined and effective project management processes are in place throughout the entire campaign lifecycle.
• Through thorough research and analysis of consumer behaviour, and the communications landscape, ensure that all campaign assets are appropriate for the audiences that we are trying to reach and that we champion the consumer in all our work. This will involve generating, editing and proofing copy as appropriate on offline and online channels.
• Contribute to the Marketing evaluation programme - reporting on marketing performance on a short and long term, and the effectiveness of social, email and visual channels.
•  Act as an effective account manager, working closely with the policy and event teams to integrate the work of the Marketing and Communications team into the planning activities of the policy areas, liaising with policy officers, Heads of Unit, Press Officers and Assembly Members, as appropriate.
• Take responsibility for working with policy teams to forward plan work and understand future needs. Advise internal clients and stakeholders on marketing and communication related issues.
• Work closely with the Senior Marketing Manager, Web and Creative Services Teams to ensure that the Marketing Team works efficiently and effectively across all disciplines.
• Manage resources allocated to the job in accordance with the Authority’s policies and code of Ethics and Standards.
• Realise the benefits of London’s diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London’s communities, (operating in a politically restricted post – please advise)
• Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi disciplinary cross-department and cross organisational groups and tasks teams.

Person specification

Technical requirements/experience/qualifications

A recognised marketing qualification or experience of creating and developing marketing campaigns in a high-profile environment.

Behavioural competencies

Building and Managing Relationships

…is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals;

Level 2 indicators

• Develops new professional relationships
• Understands the needs of others, the constraints they face and the levers to their engagement
• Understands differences, anticipates areas of conflict and takes action
• Fosters an environment where others feel respected
• Identifies opportunities for joint working to minimise duplication and deliver shared goals

Stakeholder Focus

….is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and mange others’ expectations

Level 2 indicators

• Seeks to understand requirements, gathering extra information when needs are not clear  
• Presents the GLA positively by interacting effectively with stakeholders
• Delivers a timely and accurate service
• Understands the differing needs of stakeholders and adapts own service accordingly
• Seeks and uses feedback from a variety of sources to improve the GLA’s service to Londoners

Communicating and Influencing

…..is presenting the information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us;

Level 2 indicators

• Communicates openly and inclusively with internal and external stakeholders
• Clearly articulates the key points of an argument, both in verbal and written communication
• Persuades others, using evidence based knowledge, modifying approach to deliver message effectively
• Challenges the views of others in an open and constructive way
• Presents a credible and positive image both internally and externally

Managing and Developing Performance

.....is setting high standards for oneself and others, guiding, motivating and developing them to achieve high performance and meet the GLA’s objectives and statutory obligations

Level 2 indicators

• Seeks opportunities to develop professional skills and knowledge and encourages team to do so
• Ensures own and others’ workloads are realistic and achievable
• Provides staff with clear direction and objectives, ensuring they understand expectations
• Recognises achievements and provides constructive feedback and guidance
• Gives staff autonomy and confidence to perform well and to their potential

Planning and Organising

……is thinking ahead, managing time, priorities and risk and developing structured and efficient approaches to deliver work on time and to a high standard

Level 2 indicators

•  Prioritises work in line with key team or project deliverables
•  Makes contingency plans to account for changing work priorities, deadlines and milestones
•  Identifies and consults with sponsors or stakeholders in planning work
•  Pays close attention to detail, ensuring team’s work is delivered to a high standard
•  Negotiates realistic timescales for work delivery, ensuring team deliverables can be met

Responding to pressure and change

….is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift

Level 2 indicators

• Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure
• Anticipates and adapts flexibly to changing requirements
• Uses challenges as an opportunity to learn and improve
• Participates fully and encourages other to engage in change initiatives
• Manages team’s well being, support them to cope with pressure and change

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework.

If you have a question about the role or would like to discuss it informally, please feel free to contact Monomita Raksit at monomita.raksit@london.gov.uk to arrange a call. 

Application process

Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a supporting statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your supporting statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and supporting statement documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345)

Application closing date: Wednesday 1 May 2024 at 23:59

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and covering letters that could cause discrimination.

Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1Z)

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Disability Confident employer scheme

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.