Agile Working Options

Flexibility in when hours are worked

Job description

JOB TITLE: Customer Support

SALARY: £2350 (£2500 from April 2025)

LOCATION(S): Coalville, covering our friendly Belvoir Road branch HOURS: 3.5 hours a week, including some Saturdays

WORKING PATTERN: Part-time  

About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first. 

You could be in one of our branches helping our customers side by side or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web chat and remote advice video calls).

You’ll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them, and if you don't know the answer, then you'll have access to a supportive team that does. 

From Day 1, we’ll provide all the training and support you'll need. Join us, and as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities – you'll find them all here.  

About us    From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.  

What you’ll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, act with care and integrity – take time to resolve queries and give our customers confidence in the service you’re providing. 
• The commitment to deliver on your promises and going above and beyond for your customers.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home and a stable internet connection.

To be successful in this role, you will need to be an LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services.  This will mean you are able to offer fantastic support to our customers.  Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it, and we'd hope that you use our products as well if you don't already!     

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.  

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals for diversity in senior roles, create a menopause health package, and create a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.  

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes, including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

  Ready for a career where you can have a positive impact as you learn, grow and thrive?    Apply today and find out more.  (Please note our roles can generate a considerable amount of interest and close early, so don't miss out on this opportunity to apply today.)