Our Personal Banking Commercial Team are on the lookout for a Digital Product Owner responsible for delivering our digital objectives and ensuring the best digital customer experience in our mobile and Internet banking services. Becoming a digital bank is one of Virgin Money’s key strategic objectives, so working in the team which is directly driving this objective is a fabulous place to be.  The development and successful performance of this channel are critical to the continued success and growth of Virgin Money. Our digital experiences are developed with the aim of making our customers and colleagues happier about money. We create meaningful and uniquely human digital banking experiences that are accessible to everyone and are key to achieving our digital objectives.

What you'll be doing

• The successful delivery of new / enhanced digital capability in the PCA mobile app and internet banking service. This is all about providing our customers with the best digital customer experience possible at all times and increasing the number of customers who apply for a new PCA digitally, digitally engage and stay in channel.
• Prioritising and delivering the digital backlog for your squad and customer journeys. You may work in your own squad or support other projects across the bank that impact digital customer experience.
• Delivering tangible, prioritised outcomes that meet customer and business objectives and ensuring the desired value and benefits are realised from all deliverables. Things like portfolio growth and diversification, call reduction, cost savings, and ensuring our digital banking platform is secure, stable, and compliant with relevant regulations.
• Data and insight driven decision making, You’ll use analytics, customer feedback, user testing and market / industry knowledge to deliver digital servicing capability that will truly make customers happier about money.
• Working very closely with design and technology colleagues. You’ll need to challenge the status quo and push boundaries to drive the best possible customer outcome in the time available.
• Managing a virtual network of SMEs and business stakeholders. For example, you’ll work with colleagues from marketing, risk, financial, legal, operations, channels, etc., to ensure the prioritised outcomes meet all brand, regulatory, customer and business needs.
• And last, and mostly importantly, you’ll be a truly passionate evangelist for Personal digital – delivering the vision and outcomes associated with that.

We need you to have 

• Experience working as a Product Owner in an Agile squad with an in-depth knowledge of Agile methodologies, techniques and ceremonies.
• A great understanding of our digital services, both at a customer and technical level.
• A strong customer focus and a proven track record of delivering customer-centric digital solutions.
• Strong stakeholder interaction and communication will be key to success in the role, so you'll need to be experienced in influencing stakeholders and communicating changes throughout the organisation.
• Strong communication skills with the ability to tell a compelling story, persuade, influence and communicate complex messages clearly to all levels across the organisation.
• Insatiable curiosity with a desire to challenge the status quo, think outside the box and make Smart Disruption a reality.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.
• Up to five extra paid well-being days per year​. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around; you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk about flexible working with you.

Say hello to Virgin Money. We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together, we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. 

Be yourself at Virgin Money. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.  

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion.  If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. 

Now, the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.