Are you looking for a role providing storage-specific technical support in a challenging yet rewarding environment, in the Leeds Teaching Hospitals NHS Trust? If so, we have an excellent opportunity for you to become a member of the Data Centre & Infrastructure (DC&I) Team.

Reporting initially to your Team Leader and then to your Head of Department, your role will be to play an active role in monitoring and maintaining the Trusts storage systems (primarily Powerscale, Isilon, Unity & VNX) and the physical infrastructure on which they sit, both locally and remotely. You will also, where time allows, monitor the support queue, analyse tickets assigned to the Team and, in collaboration with other Team members, progress tickets to a satisfactory resolution. You may occasionally be required to deal with third-party storage-related suppliers. You will also be expected to be actively involved with and engage in other activities across the Team, assisting colleagues as and when required.

In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic Team and offering all the support you need to learn at pace, developing and adding to your skills and achieving your career ambitions.

Main duties of the job

We have an exciting opportunity for an Information Management and Technology (IM&T) Technical Support Analyst to join the Data Centre & Infrastructure (DC&I) services Team.

The successful applicant will be highly motivated, service-focussed, and passionate about the delivery of high-quality IT solutions and will be expected to work flexibly to provide core service coverage between 08:00 and 18:00 (Monday to Friday), undertake emergency duties as required, and may be required to perform planned essential maintenance and upgrade tasks outside core hours.

The successful applicant will ideally be experienced in the workings of a busy IT support department and have a positive, can do attitude.

The position requires a person with well-developed analytical and communications skills coupled with the ability to establish good, reliable working relationships with fellow work colleagues, third parties and end users, where appropriate. As such, a well-organised and reliable approach is required, as is the capability to work under pressure and to occasionally meet strict deadlines.

The Trust, as part of the West Yorkshire Association of Acute Trusts (WYAAT), is one of the major Acute Trusts in the North of England, with many outstanding and world-renowned centres of excellence. There has never been a more exciting time to join Leeds Teaching Hospital.

About us

DIT at LTHT is a highly motivated and inclusive place to work. We hold our Leeds Way Values in high esteem and respect all colleagues. Within the trust, we are always looking to improve and provide the best service possible, and we are looking for individuals with the same drive to join us.

DIT look after the Trusts information technology, responsible for delivering and embedding the latest digital innovations, finding the right hardware and software to meet business needs, turning information into insight and everything in between. Its an exciting time to join us, as we offer varied and rewarding opportunities.

We'd love to consider your application if you want to be a part of delivering operational services that allow patients to be treated effectively across Leeds.

Leeds Teaching Hospitals is committed to our process of redeploying "at risk" members of our existing workforce to new roles. As such, all our job adverts are subject to this policy, and we reserve the right to close, delay or remove adverts while this process is complete. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job Responsibilities

Please see supporting documents for full Job Description with further information on requirements of the role, the department and workflows and full person specification.

Person Specification

Skills and Behaviours

Essential

• Ability to work under pressure and tight timescales
• Drive, enthusiasm & a proactive approach to work
• Commitment to behaving honestly, openly, impartially, diplomatically, and fairly
• Accepting individual responsibility within a teamwork culture
• Commitment to working with others
• Commitment to own personal development
• Professional attitude
• Flexible approach and embraces change

Other Criteria

Essential

• Ability to mentor & transfer skills
• Ability to plan and prioritise workload and manage multiple workstreams and tasks simultaneously
• Good communication skills
• Data analysis, manipulation and interpretation, report production

Experience

Essential

• Isilon Administration
• Powerscale
• Black Storage Management
• Backup Technologies
• Data Centre Management
• Insight IQ
• Unisphere

Desirable

• SAN

Qualifications

Essential

• Recognised qualification in computing or related subject or experience in a technical computing environment

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Click the link below to view the supporting document. https://www.jobs.nhs.uk/candidate/jobadvert/C9298-INF-189?searchFormType=main&keyword=IT&language=en&page=2