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Job description

JOB TITLE: Assistant Complex Implementation Manager - Global Transactions Solutions

SALARY: From £45,954

LOCATIONS: London, Bristol, Leeds, Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

This is an exciting opportunity to work for Global Transaction Solutions in the Specialist Solutions team, which oversees large, complex client implementation projects covering a wide range of Cash Management & Payments products. We're a front office function responsible for ensuring that we deliver on our promises to clients, setting ourselves and our customers up for success, and driving onboarding best practices and revenue realisation. Specialist Solutions has overarching responsibility for the delivery of the client solution, ensuring all risks are considered and managed whilst engaging all key stakeholders to deliver a safe solution.

You'll be an integral part of Specialist Solutions, responsible for supporting the Complex Implementation Managers in all aspects of day-to-day project and workflow management within the team, as well as handling your own portfolio of client projects.

This role is an excellent opportunity to develop your Cash Management & Payment knowledge, honing your ability to organise and prioritise with a large number of complex assignments whilst meeting customer needs within short timeframes.

Key Accountabilities:

• Stakeholder Management and Client-First Methodology: Specialist Solutions are responsible for working in partnership with multiple Delivery teams and are focussed on client-facing projects for CIB clients, collaborating closely with all relevant areas to support smooth and efficient projects
• Product knowledge: You'll be expected to have excellent product knowledge and be required to manage relationships with external and internal clients, third parties, and other areas of Lloyds Bank to ensure projects are completed within mutually agreed timeframes.
• Oversight and Governance: You'll directly interact with numerous internal stakeholders to ensure that progress is controlled, driven, and reported regularly in a timely manner, with a professional approach to client implementation management, providing market-leading guidance and supporting in delivering positive outcomes, whilst protecting the interests of both bank and client.

Why Lloyds Banking Group?

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need:

• An understanding of market awareness (clients, industries, products, innovation, technology, financial regulation)
• Project Management experience in client implementation projects
• Knowledge of domestic and international Payables and Receivables products/solutions, including e-channels, liquidity management, virtual accounting
• Exposure to a professional, client-centric role driven by outcome and stakeholder satisfaction
• Ability to work with a wide variety of people (internally and externally) across a diverse spectrum of areas and backgrounds, with competent communication and negotiation skills
• Self-starter mentality with evidence of working independently and self-sufficiently towards common business goals

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative and it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes, including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!